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Sarah Mack, Prism Analytical Technologies

In an era of immediate review visibility, voice of the consumer empowerment, and get it YOUR way purchasing mindsets, poor customer service has the potential to impact future business greatly. With increasing workloads – customer service quality is one of the first to feel the squeeze. Your company’s reputation is on the line now more than ever. For that reason, we will be exploring several tools used in collecting and measuring customer satisfaction, diffusing difficult situations, addressing problems and concerns, promoting proper praise and much more. Successful implementation can ensure greater output from the same amount of input and even restore a business’ reputation as a 5-Star company.