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Goal: Implement a complaint response system to better collect, log, and respond to IAQ issues that may come up.

Lesson 1: Complaint Collection

Objective – Establish a simple method for collecting and logging IAQ complaints.

Lesson 2: Complaint Response

Objective – Describe practical steps to be followed when responding to an IAQ complaint.

Lesson 3: Outside Expertise

Objective – Identify the situations that call for the use of outside expertise.