[{"command":"settings","settings":{"basePath":"\/","pathPrefix":"","setHasJsCookie":0,"ajaxPageState":{"theme":"iaqa_u","theme_token":"n7wvxVKf9aCyS5JLwJiGMLNTdk12IM8Ed1DDg7C-XGs","jquery_version":"1.10"},"CToolsModal":{"loadingText":"Loading...","closeText":"Close Window","closeImage":"\u003Cimg typeof=\u0022foaf:Image\u0022 class=\u0022img-responsive\u0022 src=\u0022https:\/\/university.iaqa.org\/sites\/all\/modules\/contrib\/ctools\/images\/icon-close-window.png\u0022 alt=\u0022Close window\u0022 title=\u0022Close window\u0022 \/\u003E","throbber":"\u003Cimg typeof=\u0022foaf:Image\u0022 class=\u0022img-responsive\u0022 src=\u0022https:\/\/university.iaqa.org\/sites\/all\/modules\/contrib\/ctools\/images\/throbber.gif\u0022 alt=\u0022Loading\u0022 title=\u0022Loading...\u0022 \/\u003E"},"edu-modal-style":{"modalSize":{"type":"fixed","width":"auto","addHeight":700,"height":"auto"},"modalOptions":{"background-color":"black"},"closeText":"\u003Ci class=\u0022fa fa-times-circle\u0022 title=\u0022Close\u0022\u003E\u003C\/i\u003E","loadingText":"","modalTheme":"edu_modal_theme","animation":"fadeIn","animationSpeed":"medium","throbberTheme":"edu_modal_throbber"},"better_exposed_filters":{"views":{"course_modal":{"displays":{"block":{"filters":[]}}}}}},"merge":true},{"command":"modal_display","title":"The Juggling Act: Providing Exceptional Customer Service \u0026 Increasing Productivity","output":"\u003Cdiv class=\u0022view view-course-modal view-id-course_modal view-display-id-block view-dom-id-05e73316639a45482ad5788cf12d16c6\u0022\u003E\n        \n  \n  \n      \u003Cdiv class=\u0022view-content\u0022\u003E\n        \u003Cdiv class=\u0022views-row views-row-1 views-row-odd views-row-first views-row-last\u0022\u003E\n      \n  \u003Cdiv class=\u0022views-field views-field-field-edu-body\u0022\u003E        \u003Cdiv class=\u0022field-content\u0022\u003E\u003Cp\u003ESarah Mack, Prism Analytical Technologies\u003C\/p\u003E\n\u003Cp\u003EIn an era of immediate review visibility, voice of the consumer empowerment, and get it YOUR way purchasing mindsets, poor customer service has the potential to impact future business greatly. With increasing workloads \u2013 customer service quality is one of the first to feel the squeeze. Your company\u2019s reputation is on the line now more than ever. For that reason, we will be exploring several tools used in collecting and measuring customer satisfaction, diffusing difficult situations, addressing problems and concerns, promoting proper praise and much more. Successful implementation can ensure greater output from the same amount of input and even restore a business\u2019 reputation as a 5-Star company.\u003C\/p\u003E\n\u003C\/div\u003E  \u003C\/div\u003E  \u003C\/div\u003E\n    \u003C\/div\u003E\n  \n  \n  \n  \n  \n  \n\u003C\/div\u003E"}]